Starlink FAQ

See the Starlink FAQ below. Contact Concord to help get your yacht up to speed with Starlink satellite internet.

What is Starlink?

  • Starlink is a new satellite internet service provider.
  • Starlink’s stated objective is to provide high speed, low latency, internet to remote areas of the world.
  • When completed, the Starlink system is projected to have about 30,000 satellites circling the earth, in Low Earth Orbit. As of this writing, there are less than 3000 Starlink satellites in orbit.

How does Starlink work?

  • The constellation of Low Earth Orbit Starlink satellites communicate directly with your Starlink user terminal, and relay your internet needs to the closest Starlink ground station.
  • Maximum range from Starlink terminal to Starlink ground station is about 400 miles.
  • Next generation Starlink satellites will communicate with each other by Laser, to extend coverage distances more than 400 miles from the Starlink ground stations. This will enable truly global coverage, including full coverage of oceans.

What do I need to know before deciding to purchasing a Starlink system for my Motoryacht?

  • Starlink Maritime version is approved for use in motion, and approved for international use, the other versions of Starlink are NOT approved in motion, and not approved for extended international use.
  • Starlink does not have phone tech support.
  • Starlink tech support is email only.
  • Starlink does not cover any onboard labor for warranty issues.
  • There are no Starlink certified dealers or repair centers.
  • Starlink is NOT currently enforcing many of their listed Terms of Service. The enforcement of these rules could start at any time, with no notice. The key rules NOT being enforced, at this time, are:
    • Starlink terminals are not supposed to function with vessel in motion. (except Maritime version)
    • Starlink is currently allowing some user terminals to function in areas that are not officially approved for Starlink service. Starlink Terms of Service require that you do not use the RV version in an area that is not approved for Starlink service. (i.e. RV versions working in Bahamas for example)
    • Starlink RV units are NOT supposed to function when NOT on same continent as Starlink account billing address. (RV system with USA billing address should not work in Bahamas or Caribbean)
    • Starlink terminals are allowed a maximum of 60 days use when outside of “home” country, as decided by account billing address.
  • Starlink terminals (except Maritime version) are allowed a maximum of 60 days use when outside of “home” country, as decided by account billing address.

Starlink Internet
Starlink

The following are copied directly from Starlink terms of service:

  • Best Effort Service for RV Users. Network resources are always deprioritized for Starlink RVs users compared to other Starlink Services, resulting in degraded service and slower speeds in congested areas and during peak hours. Stated speeds and uninterrupted use of the Service are not guaranteed. Service degradation will occur most often in “Waitlist” areas designated on the Starlink Availability Map during peak usage hours. See the Starlink Specifications for expected performance of the Starlink for RV Services. -You acknowledge and agree that you are solely responsible for (a) understanding and complying with all applicable laws and regulations associated with your use of Starlink for RV Services and the Kit; and (b) stopping use of the Starlink for RV Services or Kit if you are in an unsupported geographic location. You can view Starlink active coverage on the Starlink Availability Map.
  • IN-MOTION USE PROHIBITED. (Maritime version is approved for use in motion) SERVICES IN-MOTION ON A VEHICLE OR VESSEL (e.g., CARS, VANS, RVs, BOATS) IS PROHIBITED, WILL VOID THE LIMITED WARRANTY OF YOUR KIT, AND MAY BE GROUNDS FOR TERMINATION OF YOUR AGREEMENT WITH STARLINK PER SECTION 12 OF THESE TERMS. AT THIS TIME, STARLINK IS NOT CONFIGURED TO BE SAFELY USED IN-MOTION OR INSTALLED ON A VEHICLE OR VESSEL. -ASSUMPTION OF RISK. YOU AGREE THAT YOUR USE OF THE SERVICES AND THE STARLINK KIT, AND SUCH USE BY ANYONE USING YOUR ACCOUNT, IS AT YOUR SOLE RISK. SERVICES ARE NOT SUITED OR INTENDED AS A MISSION-CRITICAL OR SAFETY-OF-LIFE SERVICE.
  • Starlink, as with all internet providers, will eventually reach a saturation point where a geographic area reaches a maximum number of users that the satellites can handle. Once this saturation is achieved, service speeds for that geographic area will decrease, and systems like the Starlink RV on a “best effort” plan, will see reduced speeds first. Other satellite operators are able to move capacity as needed, to busy geographic areas, by adjusting the satellite spotbeams. Unfortunately, with Starlink, the only way to increase capacity in a busy geographic area, is by adding more satellites to the system. This type of system upgrade could take months, or even years, and be extremely expensive.

Where can I purchase a Starlink system?

  • Starlink is a Direct to Consumer Brand.
  • Starlink systems can only be purchased on the Starlink web site.
  • Starlink systems are designed to be a “Do it Yourself” installation, therefore, there are no “certified dealers or certified/recommended installers” and NO onsite/onboard warranty support.
  • Purchase Starlink equipment here: https://www.starlink.com/

Who can install a Starlink system for us?

  • Concord techs have already installed many systems, and we keep an inventory of the required installation parts.
  • Please Contact Concord today to schedule your Starlink installation.

What Starlink system are available for purchase?

  • There are currently 4 Starlink systems.

    • Maritime... Equipment $10,000, service $5,000 per month, Speeds to 350Mbps
    • Designed for mobile users on Yachts/Ships
    • Always “best effort” service, with the “fixed site” user terminals listed below taking top priority in any geographic area.

    • Home… Equipment $599, service $110 per month, speeds to 200Mbps
    • Designed for fixed site home use in remote areas
    • Not approved for use in motion
    • Can add “portability” for use in multiple fixed locations (i.e.: home and vacation home)
    • Top Priority service when in use at fixed home address

    • Business… Equipment $2500, service $500 per month, speeds to 200Mbps
    • Designed for fixed site business use in remote areas
    • Not approved for use in motion
    • Top Priority service when at home address

    • RV... equipment $600, service $135 per month, speeds to 200Mbps
    • Designed for mobile users on Recreational Vehicles
    • Not approved for use in motion
    • Always “best effort” service, with the “fixed site” user terminals listed above taking top priority in any geographic area.

Where does Starlink high speed internet service work?

  • Starlink coverage changes constantly, as new satellites are launched.
  • Starlink coverage maps are available here: https://www.starlink.com/
  • As of this writing, Starlink has been reported to work in USA, Bahamas, most of the Caribbean, and most of the Mediterranean. Service is reportedly working in those areas even though the Starlink coverage maps show some areas as not yet available.
  • Starlink must meet the regulatory requirements of each country where the service is broadcast, many countries are still in the “legal approval” phase, so even though the service is physically working, the coverage map shows “coming soon” due to pending regulatory approvals.
  • Starlink knows exactly where each user terminal is geographically located, and can easily shut off the Starlink terminal if the Starlink terminal is being used in conflict with the Starlink terms of service.

How do I contact Starlink for tech support?

  • Starlink is a new satellite internet service provider.
  • Unfortunately, as a low cost “Do It Yourself” System, there is no tech support by phone. All tech support is email only, on Starlink web site, or the Starlink app.

How can I get warranty support for my Starlink?

  • After communication with Starlink tech support by email, Starlink will ship refurbished parts as needed, as they are available, for “Do it Yourself” repairs and replacements.
  • Starlink parts are shipped to the account billing address.
  • There is no “onboard/onsite” labor coverage by Starlink for warranty issues.

Does the Starlink antenna move while in use?

  • Yes, the Starlink antenna does move, to point the antenna in the general direction of the satellites. This movement allows the Starlink satellite to use less power to communicate with your Starlink user terminal.

What will negatively affect the quality of Starlink internet service?

  • If the Starlink antenna is on the same horizontal plane as vessel radar beam, Starlink system will NOT work when radar is transmitting.
  • Starlink satellites are always moving at high speed across the sky, any obstructions (Mast, Boom, Radar, Tuna Tower, Tall Buildings, Mountains, etc.) will negatively affect Starlink system performance. Usually the blockage will cause intermittent internet loss, or significant internet speed loss.
Contact Concord for more Starlink info.

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Links:
Starlink News
4G/5G Yacht Internet
Viasat Satellite Interent
Marine Data Solutions Provider